Telephony Integration  – A smarter way to make and receive calls inside Oracle CRM

Enhance your customer interaction, service and satisfaction with CRM++ Computer Telephony Integration for Oracle CRM Are you still manually dialing telephone numbers, looking up contacts and capturing telephone call information by hand? Moreover which sounds better? "Who is this?" or "Thank you for calling us Mark!" Clearly, the latter. In business, every call you make … Continue reading Telephony Integration  – A smarter way to make and receive calls inside Oracle CRM

The Modern Customer

A few weeks back I received a call from an advocate’s office asking me to visit the court with regards to a civil case filed against me. This took me by surprise and when asked for more details, the caller did not provide any or did not have any. On further investigation, I found that … Continue reading The Modern Customer

Oracle Sales Cloud: Increase Sales with Team Collaboration and Social Selling

See it as an IT revolution or the Mobile one, the way people communicate and make decision has changed so is the need to change to the sales process. Even though the Sale Goal remains the same, which could be build your pipeline, achieve your targets, but the way we need to do it today … Continue reading Oracle Sales Cloud: Increase Sales with Team Collaboration and Social Selling

Oracle CRM On Demand Life Sciences Solutions

The changing nature of the Life Sciences Industry continues to challenge Life Science sales representatives to become more efficient, more knowledgeable and approach their interactions in a meaningful and defined way. CRM applications must be flexible and constantly improving to address these types of changing needs. Oracle delivers key functionality built specifically for pharmaceutical, biotechnology, … Continue reading Oracle CRM On Demand Life Sciences Solutions

CRMIT Solutions opens new Customer Experience Center in Atlanta

Rapid growth on our flagship Customer Experience expertise takes CRMIT to Atlanta with a new Customer Experience Center. This new location will allow CRMIT to better serve existing and future customers in Central and East Coast. CRMIT solution is currently headquartered in Bay Area, California and has seen significant growth in cloud computing practices as it … Continue reading CRMIT Solutions opens new Customer Experience Center in Atlanta

CRMIT Solutions Achieves Oracle PartnerNetwork Specialization for Oracle Service Cloud

Oracle Recognizes CRMIT Solutions for Expertise in Implementing Innovative and Value-Added Solutions to Oracle Service Cloud for a unified cross-channel (web, social and contact centre) service solution that matter most in the customer's journey. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the … Continue reading CRMIT Solutions Achieves Oracle PartnerNetwork Specialization for Oracle Service Cloud

CRMIT launches upgraded Email Solution for CRM systems to enable Customer Experience

The new CRM++ Email Workbench v1.4 enhances CRM usability with features including multiple file attachments, WYSIWYG editor, image embedding and template management. These features are seamlessly integrated to manage, capture, collate, respond and distribute important customer email activity all within the CRM system.  CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience … Continue reading CRMIT launches upgraded Email Solution for CRM systems to enable Customer Experience