Oracle Cloud Marketplace, an Innovation Ecosystem for Partners and Customers

Oracle has one of the largest partner communities in the technology space. Thousands of partners are reselling, implementing, integration and building products for various Oracle business solutions. CRMIT has worked closely with number of Oracle CX products and we have built many applications in our CRM++ umbrella, which are now being used by thousands of … Continue reading Oracle Cloud Marketplace, an Innovation Ecosystem for Partners and Customers

‘Customer Experience’ – Is it only for B2C?

The stereotype notion that has emerged in the industry is that Customer Experience or ‘CX’ is only meant for B2C businesses and consumers. I cannot disagree more! The problem is, social engagement or social monitoring of consumers or customers is often mistakenly attributed to CX. Social experience of a sales person or the end consumer … Continue reading ‘Customer Experience’ – Is it only for B2C?

Delivering on Customer Experience and Digital Engagement in Insurance Industry

    Insurance is one of the industries with low number of customer touch points. But the business process and the possibilities are so complex, each touch point is a potential nightmare, or a potential opportunity. Customer experience for an insurance prospect starts with translating their requirements into the right insurance product. Many times prospects … Continue reading Delivering on Customer Experience and Digital Engagement in Insurance Industry

Free Webinar – Mobile-Powered Sales Visibility – Register Now!

  Collect 5x more sales data with just finger swipes Mobility slashes the amount of time it takes for your team to post field sales activity in Oracle CRM On Demand. You’ll be amazed at how much more you can see and yet make life easier for your field sales. Join us on Thursday, September … Continue reading Free Webinar – Mobile-Powered Sales Visibility – Register Now!

Oracle CRM On Demand Life Sciences Solutions

The changing nature of the Life Sciences Industry continues to challenge Life Science sales representatives to become more efficient, more knowledgeable and approach their interactions in a meaningful and defined way. CRM applications must be flexible and constantly improving to address these types of changing needs. Oracle delivers key functionality built specifically for pharmaceutical, biotechnology, … Continue reading Oracle CRM On Demand Life Sciences Solutions

Oracle CRM On Demand Integration Apps – cut down hosting server costs with client side solutions

Generally in Oracle CRM On Demand (or any other system to that matter), when customer business needs can’t be met using standard out of box features, developing custom integration applications (using web services) is unavoidable. These custom integration solutions needs hosting server and the customers end up spending hundreds of dollars in arranging these servers. … Continue reading Oracle CRM On Demand Integration Apps – cut down hosting server costs with client side solutions

Microsoft Skype and Oracle Cloud CRM – Be where your customers are!!

Skype started in Europe in 2003, got acquired after 3 years by eBay and currently owned by Microsoft (bought in 2011) in a decade long run since its launch. Using Skype one can call, see, text & share with others – wherever they are. Being one of the most popular IM tool, Skype is available on computer, mobile, tablet, … Continue reading Microsoft Skype and Oracle Cloud CRM – Be where your customers are!!