40 of the top 40 hi-tech companies run Oracle’s Powerful and Affordable Customer Experience (CX) Solutions

In an hi-tech industry in which product portfolios and customer environments grow more complex every day, delivering effective and differentiated customer service—without obtaining a larger budget for staffing and infrastructure—is easier said than done. Oracle has significant domain expertise to understand hi-tech customers’ specific needs and address their challenges across segments like semiconductors, original equipment … Continue reading 40 of the top 40 hi-tech companies run Oracle’s Powerful and Affordable Customer Experience (CX) Solutions

One Slice Marketing

Our neighborhood photo studio seems to be crowded always. Even in this age of digital photography. I went there for some lamination work; while I was waiting, two young people walked in. One of them wanted a passport size photo for some job application. ‘Sure sir’, the studio staff showed a sheet on the wall, ‘Which … Continue reading One Slice Marketing

Oracle Powerful, Affordable, Hi-Tech Industry Specialized Solutions

The economy-sensitive high technology industry is facing challenging business and consumer markets. With many competitors chasing the same customers with the very same products, high-tech companies are finding it difficult to provide quality customer service. Built around best-in-class CRM, commerce and industry solutions, only Oracle Cloud Solutions combines Sales, Marketing, Web and Social experiences enabling … Continue reading Oracle Powerful, Affordable, Hi-Tech Industry Specialized Solutions

Oracle Sales Cloud (Fusion CRM) release 7, winning back core SFA!

Sales Cloud (Fusion CRM) release 7 is quite refreshing for those using the application since earlier releases. When I drove through the latest release 7, I knew the wait and the hype built around this release are justified. Apart from bringing much anticipated enhancements around improving user experience, this release tried to take Mobile, Social … Continue reading Oracle Sales Cloud (Fusion CRM) release 7, winning back core SFA!

Stop Typing and Start Speaking to your CRM

Does it sound interesting? Yes, it is  fact that Oracle is working on a new app “Oracle Voice” that works with Oracle Sales Cloud facilitating data entry / update in CRM by Sales team over voice than typing it out …   As you see over there some of the most common tasks like contact … Continue reading Stop Typing and Start Speaking to your CRM

Fusion CRM (Oracle Sales Cloud) and User Experience (UX)

No wonder CRM selection committees consider User Experience (UX) as the most important parameter in selecting right CRM solution as it is proved repeatedly that a good user experience (UX) is the driving factor behind User Acceptance. User Acceptance is a key driver that differentiates a successful versus doomed CRM implementation. Oracle Fusion CRM is … Continue reading Fusion CRM (Oracle Sales Cloud) and User Experience (UX)

Upgrade to Best Practices, Not Just Your Budgets

Your CRM / CX environment is a strategic component of your business. Driving user adoption will be critical to the success of your customer experience strategies. You might have your budgets rolled up for the best of the technologies, but having the best practices in place is equally important.  Enabling you with the day-to-day support … Continue reading Upgrade to Best Practices, Not Just Your Budgets