To thrive in today's customer empowered environment, brands need to deliver the best customer experiences when, where and how customers want it. Oracle Service Cloud combines Web, Social and Contact Centre experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce … Continue reading Go Live in less than 5 weeks with CRMIT’s Fixed Scope Offering for Oracle RightNow CX Cloud
RightNow (RN) introduced a new customer portal framework as part of November 2012 release. This framework is called Customer Portal Framework 3 (CP 3). And a new framework is mainly launched to address some of the challenges & limitations with CP2 (November 2009 release) and for software modernization & modularization. As part of this blog … Continue reading Oracle RightNow – Customer Portal Migration (Version 2.0 to Version 3.0)
Skype started in Europe in 2003, got acquired after 3 years by eBay and currently owned by Microsoft (bought in 2011) in a decade long run since its launch. Using Skype one can call, see, text & share with others – wherever they are. Being one of the most popular IM tool, Skype is available on computer, mobile, tablet, … Continue reading Microsoft Skype and Oracle Cloud CRM – Be where your customers are!!