Webinar: Creating meaningful Customer Experience with Unified CX Solutions

FREE WEBINAR: Creating Meaningful Customer Experience                   Tuesday, October 22, 2013 − 2:00 PM to 3:00 PM MDT One of the key elements of any CRM plan is integration, the unification of all your company's data sources and silo systems to create a single, holistic view of each customer.. Whether they are, business organization or … Continue reading Webinar: Creating meaningful Customer Experience with Unified CX Solutions

The New and Improved Right Now

The first time I heard about RightNow CX few years back was, when we considered it to be a competitor (being a Oracle partner we looked at all products outside the Red Zone to be competitors ;)) I was just dumbstruck by the features it provided and did some research and came to know that … Continue reading The New and Improved Right Now

RightNow CX integration for Twitter

RightNow CX integration for Twitter is an extension to Oracle RightNow Social Experience capabilities and enables the RightNow platform to instantly generate and distribute pre scripted response to queries / feedbacks posted by customers and consumers via Twitter. Oracle RightNow Social Experience is part of the market - leading Oracle RightNow CX Cloud Service, which … Continue reading RightNow CX integration for Twitter