Tag: RightNow Cloud CX

Webinar: Creating meaningful Customer Experience with Unified CX Solutions

by CRMIT Solutions, posted in B2B, B2C, CRM, Customer Service, CX, CXM, User Experience, UX

FREE WEBINAR: Creating Meaningful Customer Experience                   Tuesday, October 22, 2013 − 2:00 PM to 3:00 PM MDT One of the key elements of any CRM plan is integration, the unification of all your company's data sources and silo systems to create a single, holistic view of each customer.. Whether they are, business organization or … Continue reading Webinar: Creating meaningful Customer Experience with Unified CX Solutions

The New and Improved Right Now

by CRMIT Solutions, posted in Guest Articles, Oracle

The first time I heard about RightNow CX few years back was, when we considered it to be a competitor (being a Oracle partner we looked at all products outside the Red Zone to be competitors ;)) I was just dumbstruck by the features it provided and did some research and came to know that … Continue reading The New and Improved Right Now

RightNow CX integration for Twitter

by CRMIT Solutions, posted in Cloud, CRM, Customer Service, CX, CXM, Social CRM, Social Media, SocialCRM++, Uncategorized

RightNow CX integration for Twitter is an extension to Oracle RightNow Social Experience capabilities and enables the RightNow platform to instantly generate and distribute pre scripted response to queries / feedbacks posted by customers and consumers via Twitter. Oracle RightNow Social Experience is part of the market - leading Oracle RightNow CX Cloud Service, which … Continue reading RightNow CX integration for Twitter